What can I do if my phone will not power on? How do I reboot the phone using hardware buttons? What can I do if my phone keeps rebooting or won't boot all the way to the Home screen? What should I do if my phone will not charge? Why does my battery drain so quickly? How does Doze mode save battery power?
Why are Power saver and Extreme power saving mode both grayed out? How does App standby in Android save battery power? In Settings, what is Battery optimization used for? How does Qualcomm Quick Charge 3. Is my phone backwards compatible with charging accessories that don't support Qualcomm Quick Charge 3.
How do I save battery power? Backup and transfer How do I back up my photos and videos? How do I copy files between my phone and computer? I was using HTC Backup before. Why isn't HTC Backup available on my phone? Camera Can I keep the camera on standby to save battery, and how? Photos appearing blurred? Here are some tips Audio and display I think my microphone is broken. What should I do? Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone? Applications Why is my phone not responding to Motion Launch gestures? What does "Verify apps" do, and how do I check if it's enabled? How do I sign in to my Microsoft email account from the Mail app? Why are the apps on my phone crashing and force closing? How do I know if I've installed a malicious third-party app on my phone?
How do I set the default SMS app? How do I see the list of running apps? How do I enable developer's options? I keep getting prompted to grant permissions when using apps. Why can't I use multi-finger gestures in my apps?
Battery and Storage Battery Tips for extending battery life Battery optimization for apps Extreme power saving mode Displaying the battery percentage Checking battery usage Checking battery history Storage Copying or moving files between the phone storage and storage card Types of storage Copying files between HTC 10 and your computer Freeing up storage space Unmounting the storage card Should I use the storage card as removable or internal storage?
Software and app updates Download and install software updates for the latest performance enhancements, bug fixes, and security improvements. You can visit www. Note: The information in this guide may not be most up-to-date if there are more recent software or app updates available. Checking your system software version Before installing a system software update, you can check first what Android version you have on your phone.
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Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents. Before you download: Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.
Ensure your battery is fully charged before starting the software update. System Update. Software Version: 3. System Update Instructions. Section A: Mandatory Update: You'll see a download notification pop-up on the top left side of your device screen after a server initiated software update. Swipe down on the notification bar to see download progress. System update notifications are displayed on the device screen once the over the air OTA download has completed. You'll have the option to Install Now or Install Later.
If you tap Install Now , installation will begin immediately and your device will power down and restart. If you tap Install later , it will ask you to specify an installation time, with deferred date and time information. You can also tap NO to dismiss. You can start the installation manually by tapping Install deferred SW under Settings , then Software update.
Once the device has finished the software upgrade, it'll display a successful update message. Tap OK to dismiss. If you tap Download Now , you'll see a download icon in the notification bar. Swipe down to review the download progress. If you tap Download Later , you'll see warning message with deferred date and time information, followed by another pop up download notification screen.
Tap No Thanks. If the download is cancelled, your device will display a Download Cancelled message. System update notifications are displayed on screen once the OTA package download has completed. You can either select Install Now or Install Later. If you tap Install Now , the download will begin immediately and your device will power down and restart. If you tap Install later , it will ask you to specify an installation time, with deferred date and time info.
Once the device has successfully upgraded, it will display a successful update message. Roaming If your device is roaming, it won't be able to initiate any software update connections, including network-initiated and user-initiated sessions.
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