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Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. Additional terms Terms of transaction. Seizure warnings Photosensitive seizure warning. If there is no internet, or if the monitoring data is inaccessible for any reason, you can still connect the app directly to the inverter to view the inverter status and configure inverter communication e. Please refer to this video:. Yes, but only some features, such as monitoring dashboard, layout and smart energy management, will be available.

Newer features, such as viewing inverter status and configuring inverter communication will not be available; however, they can be viewed through the LCD screen of the StorEdge inverter. Accessibility Button. Accessibility Menu Close Accessibility. Skip to page content. Increase font size. Decrease font size. High contrast. Low contrast. Show links. Professional Services. Find a Distributor. Preferred Partner Program. Sales Elite. Want to Go Solar?

Run Your Car on Sunshine. Find an Installer. Business Owners. Smart Modules. Accessories Communication Metering and Sensors. If the inverter is connected to the SolarEdge monitoring server, ask the SolarEdge support team to remotely upgrade the firmware.

Inverters that are not connected to the monitoring server require onsite visit by the installer. Yes, but not from initial launch of mySolarEdge. The gradual migration process will be closely managed to ensure a smooth transition. System owners with an existing monitoring account can download the app and log-in using the same monitoring credentials. System owners without a monitoring account will need to contact their installers to set up their monitoring account the same process as today.

System owners without a monitoring account can independently download mySolarEdge and register via the app. Access to site monitoring features or to the desktop interface are not possible without installer intervention. Yes they can but it is likely that some system owners may not remember their monitoring login credentials and will contact their SolarEdge installer for assistance in registering to mySolarEdge. System owners who forgot their login credentials, may be referred to the Monitoring Platform login page to reset their password.

The mySolarEdge app displays the same monitoring data as the monitoring app, as both are accessed via the SolarEdge monitoring server. Of course. All monitoring screens that they are familiar with will still be available. The only features that will not be fully functional are the new service features. Yes, installers will be able to access mySolarEdge in order to allow them to see what system owners see and direct them remotely if needed. The desktop view of the monitoring platform will serve both installers and system owners alike.

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